Bristol Sound Bath
Last updated: 2 November 2026
We understand that plans sometimes change. Our booking and cancellation policy is designed to be fair to everyone while allowing us to manage our small, welcoming sound bath sessions.
1. Booking your place
All places must be booked and paid for in advance through our website unless otherwise arranged.
Once your payment has been successfully processed, you will receive a booking confirmation by email containing your session details.
Places are limited, and bookings are subject to availability.
Please check your booking confirmation carefully to ensure you have selected the correct date, time and location.
2. Cancelling your booking
72 hours or more before your session
If you need to cancel your booking at least 72 hours before the scheduled start time, you can request a full refund.
Alternatively, you can request to transfer your booking to another available Bristol Sound Bath session.
Less than 72 hours before your session
If you cancel with less than 72 hours’ notice, a full refund is not guaranteed.
We will consider refunds in light of the costs and losses reasonably incurred as a result of the cancellation, including whether we are able to fill your place.
Where possible, we will also try to accommodate a transfer to another available session, at our discretion.
Failure to attend
If you do not attend your booked session without notifying us, a refund will not normally be available, subject to your statutory rights and the circumstances of the cancellation.
3. Transferring your place
If you can no longer attend, you may arrange for someone else to take your place at no additional charge.
Please email us with their name before the session so we know who to welcome.
Transfers between sessions are subject to availability and must be agreed in advance.
4. If we cancel or reschedule a session
Occasionally, circumstances beyond our control may mean that a session cannot go ahead as planned.
If Bristol Sound Bath cancels your session, you will be offered:
- A full refund of your booking payment; or
- A transfer to an alternative session, if you prefer.
If we need to reschedule an event and the new date is unsuitable, you may request a full refund.
We will contact you as soon as reasonably possible using the details provided when booking.
5. Arriving for your session
Please aim to arrive a few minutes before the advertised start time so you can settle comfortably.
Late arrivals may not be admitted once a session has begun if entry would disturb other participants. Please contact us if you expect to be delayed.
6. Wellbeing and accessibility
Our sound baths are intended to provide a relaxing experience and support general wellbeing. They are not a substitute for medical care, diagnosis or treatment.
Please contact us before booking if you have any accessibility requirements or concerns about whether a session will be suitable for you.
We will do our best to accommodate individual needs.
7. Your consumer rights
Our scheduled sound baths are leisure activities provided on specific dates. The usual statutory 14-day cooling-off period for online purchases generally does not apply to bookings of this kind under the Consumer Contracts Regulations 2013.
This does not affect your other statutory consumer rights.
Any cancellation charges or retained payments will be considered in accordance with applicable consumer protection law.
8. How to cancel or request a change
To cancel, transfer or amend a booking, please email:
Please include your name, booking reference and session date.
We will confirm your cancellation or requested change by email.
Any agreed refund will be returned to the original payment method, normally within 14 days of confirming the refund.
Thank you for booking with Bristol Sound Bath. We look forward to welcoming you.
Bristol Sound Bath
www.bristolsoundbath.co.uk
rich@bristolsoundbath.co.uk